TLC Pet Care, LLC
A Dog Walking Service
Pet Sitting Kennel 'Alternative ' Company!
There's no place like home!
978-663-2311
         
Policies and Procedures |
|
 |
Please read carefully. Policies and Procedures apply for all clients. Any questions with regards to the Policies and Procedures should be discussed before the first job visit. |
| ♥
PRE-PAYMENT is
required for all pet sit, dog walk and day spa visits by all clients.
If visits are provided daily from Monday through Friday, payment is required
on the first day of the visit for that job, i.e., Monday. Checks to be
made out to TLC Pet Care or Gail Pasquale. Cash is acceptable. Sorry, we do not
accept Credit or Debit Cards at this time. We DO NOT invoice...
prepayment is required. There will be a $5.00 service fee assessed to
any invoiced job plus 1.5% monthly interest added. Thank you.
♥
CANCELLATION
For Pet Sits and Dog Walks - Cancellation or rescheduling of a visit
requires a 24 hour * advance notice via TELEPHONE. Calls need
to be received BY
12:00 noon the day before the scheduled visit. Notification via e-mail
for next day cancellation is not acceptable to have any fees waved.
Failure to notify at least 24 hours in advance will result in a full
charge for the pet sit/dog walk visit. ♥ DOG WALKS/PET SITTING --An initial visit is required before the start of any pet sit/dog walk job. This visit is FREE of charge and allows information to be gathered about your pet, receive TWO keys and prepayment.♥ For Pet Sits and Dog walks - To ensure that your pet is being given the most superior care available, TLC Pet Care ask that all animal areas and sink areas be clean and free of other objects. All litter boxes and cages must be washed and newly changed prior to our arrival. ♥ For Pet Sits and Dog walks - Visits are based on an approximated amount of time spent with the animal (s), if other duties are required, it is fulfilled within the allotted time specified (i.e., 20 minutes). An Observations and Remarks form will be filled out after each visit and left for the owner. ♥ For Pet Sits and Dog walk - Vacationers are asked to call TLC Pet Care upon their arrival back home to let TLC Pet Care know that their pet is being care for. Delays in calling can result in TLC Pet Care coming back to the home to check on the pet even after the contracted date to insure that the pets needs are being cared for. A charge for this visit will be added. ♥ Shuttle services requires advanced notice for this service is necessary. ♥ TLC Pet Care reserves the right to refuse to provide services to any client or potential client..
DOGGIE PLAYGROUP -- This service requires advance notice.. we will do our best to fit your dog in with one of the playgroups but advance notice will ensure he will be able to attend.If your dog is sick or has fleas, please let us know so that we do not infect the other dogs. We will not be able to take your dog to playgroup if we find your dog is ill. You will be immediately notified. Vaccination checks will be done on a semi-annual bases. It is required that your dog be up to date on their vaccination and that a negative fecal is done every 6 months. An additional fecal test specifically for Giardia is required for all dogs under 1 years old. Help us keep all the dogs as healthy as possible.. thank you for your cooperation.
ADDITIONAL CHARGES will result from the following: 1. Schedule changes within 24 hours of scheduled visits ($20.00 administrative fee). TLC Pet Care understands that schedules for clients may change, however, a change in the schedule will result in restructuring driving routes and paperwork which has already been established. 2. Any problems resulting in owner error will result in additional fees being accessed, including additional visit fees and administrative fees. Please make sure all keys, key locks, etc. are in working order. ($20.00 administrative fee) 3. Cancellation of job AFTER initial visit - ($20.00 administrative fee). 4. Mileage charges (if any) - will be made know prior to initial visit. 5. HOLIDAY AND HOLIDAY WEEKENDS are subject to a $5.00 surcharge per visit in additional to visit charges and mileage charges, if applied. Please see the Holidays and Holidays Weekend Calendar.6. Thorough cleaning of litter boxes or dirty cages - $10.00. (No charge for sifting kitty litter boxes or paper change for cages.) 7. Shuttle charges (vary). 8. Returned checks will be subject to a $25.00 fee. Checks that have a stop payment on them will result in a $50 charge plus the cost of legal actions in which the client will be obligated to pay for. 9. Rates are based on a single pet... additional charge for additional pets. (Please see Services and Rates for more information.) ♥ TLC Pet Care is insured and bonded through Mourer-Foster, Inc. Lansing, MI designed for the Professional Pet Sitter and Daycare facilities. TLC Pet Care is a licensed business in the town of Billerica, Massachusetts. Copies of Certificate of Insurance(s) to be provided upon request. Thank you for letting us care for your precious companion!
|
|